top of page

Privacy Policy

Effective Date: September 1, 2023
​

At 25Ontario, your trust is our priority. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our AI-powered property management agents and related services.

​

Information We Collect

  • Account Details: Name, email address, phone number, company information, and billing details.

  • Usage Data: Call logs, chat transcripts, scheduling information, and tenant or vendor interactions with our AI agents.

  • Tenant and Vendor Information: Contact details, maintenance requests, and property-related communication you or your tenants provide.

  • Technical Data: Device identifiers, browser type, IP addresses, and cookies for security and service optimization.​

​

How We Use Your Information

  • Deliver and improve AI-driven property management services

  • Answer tenant inquiries and schedule property showings

  • Process maintenance requests and coordinate with contractors

  • Track insurance policies, payments, and renewals

  • Provide property managers with daily updates and reports

  • Monitor policy compliance and handle tenant complaints

  • Enhance platform functionality and user experience

 

Sharing of Information

To deliver our services, we may share limited information with trusted third-party platforms and service providers (for example, cloud hosting, communication tools, or payment processors).

  • Third parties may access data only as needed to provide their services.

  • We do not sell, rent, or trade your personal data.

  • We require all partners to maintain strong security and confidentiality standards.

 

Data Security

  • Industry-standard encryption and secure storage practices protect your data.

  • Access is limited to authorized personnel.

  • We regularly monitor and update our security measures.

 

Data Retention

We retain information only as long as needed to provide services, comply with legal obligations, and resolve disputes. You may request data deletion in line with applicable laws.

 

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal data

  • Request a copy of the information we hold about you

  • Object to or restrict certain types of data processing

  • Withdraw consent at any time

 

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

 

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

25Ontario
Email: onboarding@25Ontario.com
Phone: (949) 687-5878

bottom of page